Return and exchange policy
We take our Pashmina very seriously and put it through stringent quality checks.
If you make an error while purchasing online, you can drop us a mail within 24 hours. we will be happy to adjust your order before it leaves us. This would help avoid unnecessary shipping costs for our customers.
All exchange and returns should be within 15 working days from the day of receiving the shipment.
We at Absolute Pashmina do free domestic and international delivery.
All packages shipped from Absolute Pashmina are DDU “Delivered Duties Unpaid”. Most countries do not levy import duties. However we are not responsible for any additional import duties that vary from country to country.
All in stock orders will be processed within 5 to 7 working days, within India.
All available products will be processed within 10 to 20 working days, outside of India.
Track your order
As soon as your package is dispatched,we will send you a tracking number.
All our products are couriered through state postal companies.
For returns please contact us at firstname.lastname@example.org and do let us know the reason for return.
The return shipping will be at your own cost.
For all returns, due to customer refusal to pay any import or additional duty of their country, we will charge a return fee. this will be deducted from the customers refund.
Refunds will be processed once the return is received by us.
We at Absolute Pashmina will not bear the cost of shipping or customs for exchange or returns.
Exchange will be shipped only once the return arrives at our office.